Shipping policy

1. Order Processing Time

We partner with reliable and reputable international and local courier services depending on the destination country to ensure safe and efficient delivery.

We ship worldwide and provide coverage across most regions globally, including North America, Europe, Asia-Pacific, the Middle East, and other selected countries and territories.

Estimated Delivery Time

Major Countries & Regions (e.g., United States, United Kingdom, Canada, Australia, most EU countries):
Estimated delivery time is usually 5–10 business days.

Other Countries / Remote Areas / Islands:
Estimated delivery time is typically 7–15 business days (subject to local courier network coverage, customs clearance, and regional logistics conditions)

2. Carriers & Shipping Coverage
We partner with reputable local couriers in the Philippines, such as LBC Express and J&T Express. Our shipping coverage extends to all provinces within the Philippines, including Metro Manila and provincial areas.

  • Metro Manila: Estimated delivery time is usually 3-5 business days.

  • Other Provinces / Remote Islands: Estimated delivery time is typically 5-10 business days (subject to the courier's local network coverage).

3. Order Tracking & Shipping Issues
Once your package is dispatched, you will receive an email containing the tracking number. You can track the status via the courier's website. If your package is not delivered within the estimated time due to force majeure events (e.g., typhoons causing traffic disruptions):

  • Please contact us immediately via our official email: help@coversart.com.

  • Our customer service team will investigate the courier's status within 12 hours and provide you with a solution (reshipment, refund, or continued waiting). Please note that all written communications regarding shipping issues are subject to the final solution provided via this official email.

4. Packaging & Tax Information
We ensure your items are securely packaged with shockproof and waterproof materials. As the purchase price already includes local Philippine VAT, you are not required to pay any additional customs clearance or handling fees upon signing for the package. If the courier attempts to charge you extra fees privately, please report it to us immediately via help@coversart.com.